Warranty

AIIR Products, Inc. Limited Warranty

Product Categories: Intelligent Air Conditioner

AIIR warrants the original end-user that the product category listed above will be free of defects in material and workmanship when properly installed and serviced. Unless specifically stated otherwise, the limited warranty start date begins on the date of installation.

Five (5) Year Limited Warranty

One (1) Year Parts & Labor Warranty: During the first year of limited warranty coverage, any part that is found to be defective will be repaired or replaced free of charge by AIIR’s authorized service network during normal working hours.
Two (2) Year Parts Warranty: During the second year of limited warranty coverage, the following list of parts, if found to be defective, will be replaced free of charge by AIIR’s authorized service network during normal working hours: blower and motor, fan and motor, compressor, electronic expansion valve, condenser coil, evaporator coil, reversing valve, interconnecting tubing, unit control board, compressor control board, power filter board, fan motor control board, user interface, sensors, electrical components, and cables.
Five (5) Year Compressor Warranty: During the third through fifth years of limited warranty coverage, the compressor, if found to be defective, will be replaced free of charge by AIIR’s authorized service network during normal working hours.

Subject to the terms and conditions listed below, AIIR will fulfill its warranty obligation by one of the following methods:

Repair the product.
Replace the product, or any defective parts thereof; or
Refund the prorated value of the product, based on the remaining warranty period of the product. The decision to resolve warranty defects by repair, replacement, or refund will be made at AIIR’s sole discretion.

The Following Conditions are not covered by this Limited Warranty:

Faults or damage caused by installation error, improper maintenance, neglect, altering, tampering, or careless operation or handling of the product that are not in accordance with the manufacturer’s instructions, or if it is used for other than the intended purpose after the product has been delivered and accepted by the receiving party – whether performed by a contractor, a service company, or yourself.
Normal wear and tear due to the normal aging of the product, including parts that are expected to deteriorate over time. Gloss reduction, scratching, abrasions, deterioration (due to the use of paints, solvents, or other chemicals), staining or alkaline etching of the finish over time due to use, cleaning practices, or water or atmospheric conditions, are not manufacturer defects but are indicative of normal wear and tear.
Noises associated with normal operation.
Consumable parts designed to be replaced over time during the life of the covered product, including but not limited to air filters, batteries, fuses, etc.
Replacement of house fuses, resetting of circuit breakers, or correcting house wiring; or failure of the product caused by the delivery of incorrect electrical current or voltage.
Failure of the product to perform during power failures, interruptions, or inadequate electrical service.
Cosmetic damage not reported in the first forty-eight (48) hours after delivery. All products must be inspected before installation.
Discoloration, rust, or oxidation resulting from caustic or corrosive environments including but not limited to high chlorine or fluorine concentrations, exposure to hazardous or harmful chemicals, high moisture, humidity, or high salt concentrations. Installation applications within five (5) miles (eight (8) kilometers) of a body of salt water are considered high salt concentration environments.
Damage caused after delivery, including damage to the finish of product or home incurred during installation, including, but not limited to, floors, cabinets, countertops, walls, etc.
Damage from children, pets, rodents, or insects.
This product is not approved for the following installation applications: aircraft, watercraft, recreational vehicles, indoor swimming pools, hot tubs, greenhouses, walk-in freezers or refrigeration units, or other extreme environments.
Damages caused by services performed by unauthorized service companies, or parts obtained from persons other than authorized service companies.
Replacement parts or repair labor for products with original model/serial numbers removed, altered, or not easily determined.
Service trips to teach the end-user how to use the product or to adjust user controls.
Service surcharges including, but not limited to, any after-hours, weekend, or holiday service calls, travel expenses for service calls to remote areas where service by an authorized servicer is not available.
Damage caused by restricted drain lines or inadequate supply of air.
Electricity or fuel costs or increases in electricity or fuel costs for any reason whatsoever, including additional or unusual use of supplemental heat or cooling.
Failure and replacement caused by contamination from bacteria or fungus are excluded from warranty coverage (i.e., dirty sock syndrome). Consequential or other damage(s) caused by rust, brownouts, soot, blackouts, oxidation, freezing, or other abnormal environmental conditions are excluded from warranty coverage. Premature failure due to the use of inferior building materials such as high sulfur content drywall, corrosive conditions caused by location, moisture, etc. are also excluded from warranty coverage.
Force Majeure: Loss, damage, or injury caused in whole or in part by natural calamities, or acts of God, including but not limited to earthquakes, tornadoes, tropical storms, hurricanes, mudslides, volcanic eruptions, lightning, windstorm, fires, smoke, hail, floods, explosions, biological infestations, improper storage or handling, job site conditions, architectural and engineering design, structural settling or movement, power surges or failures, aircraft, vehicles, falling objects, riots and civil commotion, war, nuclear explosions or radiation, theft, vandalism, accidents, or other causes beyond AIIR’s reasonable control.
Labor: Labor for repair or replacement activities is only covered during the first year of this limited warranty. After the first year, this limited warranty does NOT include labor or any other costs incurred for service, maintenance, repair, removing, replacing, installing, complying with local building and electrical codes. For items that are designed to be maintained or replaced by the owner, the owner is solely responsible for all labor and other costs of maintaining, installing, replacing, disconnecting, or dismantling the system and parts (such as filters or belts) in connection with owner-required maintenance. Improper installation may endanger the occupants of the building. The original purchaser may be covered by a separate installation warranty from the general contractor or licensed HVAC professional who installed the product.
Industrial/Commercial Use: Unless specifically stated otherwise, this limited warranty is extended to light commercial applications – including multi-family apartment units, schools, professional office buildings, retail, hospitality guest rooms, and other similar installation applications only. Excluded from this limited warranty are industrial or heavy commercial operating environments and usage scenarios that significantly differ from normal residential usage patterns and operating conditions. Examples of industrial or heavy commercial operating environments and usage scenarios include industrial/manufacturing workspaces where employees are regularly required to wear personal protective equipment (hard hats, safety glasses, protective coveralls, etc.), professional kitchens and restaurants, food service, laundromats, hospitals, laboratories, and other high-volume, heavy-use, harsh or chemically caustic environments. If there are questions as to the type of use that is considered “Light Commercial”, please contact your AIIR sales representative before purchase and installation.
This Limited Warranty will not apply to units which (i) are not installed in accordance with any and all applicable local, state/provincial and national laws, building codes or permits, including any requirement that units are installed by contractors who are licensed for HVAC installation to install the units as under applicable local, state/provincial, and national laws, building codes or permits; and (ii) are not installed in accordance with manufacturer’s installation and operation instructions; and (iii) are not installed following good trade practices.

Disclaimer of Implied Warranties

TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, IMPLIED WARRANTY OF NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE, ARE DISCLAIMED. UPON THE EXPIRATION OF THE ABOVE STATED LIMITED WARRANTY PERIOD, ANY AND ALL APPLICABLE IMPLIED WARRANTIES THAT MAY NOT BE DISCLAIMED ALSO EXPIRE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM AIIR OR ELSEWHERE, WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

Limitation of Remedies – Exclusion of Incidental and Consequential Damages

THIS WRITTEN LIMITED WARRANTY IS YOUR EXCLUSIVE WARRANTY FROM AIIR AND REPRESENTS THE SOLE REMEDY TO THE OWNER OF AIIR PRODUCTS EXCEPT AS OTHERWISE REQUIRED BY LAW. AIIR MAKES NO OTHER REPRESENTATIONS, WARRANTIES, OR GUARANTEES OF ANY KIND OTHER THAN THOSE STATED EXPLICITLY HEREIN. THE WARRANTIES AND REMEDIES PROVIDED HEREIN ARE LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD PROVIDED HEREIN UNLESS A SHORTER PERIOD IS PERMITTED OR REQUIRED BY LAW. AIIR DOES NOT ASSUME AND SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, LABOR COSTS TO REMOVE AND/OR REPLACE PRODUCT, AND ANY OTHER HARM TO THE BUILDING, ITS CONTENTS OR ITS OCCUPANTS, OR TO ANY OTHER PERSONS OR PROPERTY, WHETHER FOR BREACH OF THIS WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER CLAIMS DERIVED IN TORT, OR FOR ANY OTHER CAUSE.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

Warranty Claims

All warranty service is provided exclusively by AIIR’s authorized service provider network. To obtain assistance under this limited warranty, schedule service, or order spare parts, please email info@aiirproducts.com product part number, serial number, and proof of purchase are required to support any warranty claim.

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Categories of Personal Information We May Collect, Disclose, or Sell/Share

The table below provides information about the categories of personal information that we may collect and disclose to others for a business or commercial purpose (and have collected/disclosed in the prior 12-months). Our collection and disclosure of personal information will vary depending upon the circumstances and nature of our interactions or relationship with users.

The table also sets out how we "sell" and "share" personal information.

Categories of Personal Information	Do We Collect?	To Whom We May Disclose for a Business or Commercial Purpose	To Whom We Sell or Share
Name, Contact Information and Other Identifiers: Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, and account name.	Yes.	Affiliates and subsidiaries Advisors and agents Regulators, government entities, and law enforcement Internet service providers and operating systems & platforms	Advertising networks (only data collected via cookies and other website tracking tools). Analytics providers (only data collected via cookies and other website tracking tools). Social media platforms (only data collected via cookies and other website tracking tools).
Government Identifiers: Social security number, driver's license number, passport number, or other similar identifiers.	No.	No disclosures.	No sales or sharing.
Customer Records: Paper and electronic customer records containing personal information, such as signature, physical characteristics or description, and telephone number.	Yes.	Affiliates and subsidiaries Advisors and agents Regulators, government entities, and law enforcement	No sales or sharing.
Protected Classifications: Characteristics of protected classifications under California or federal law such as race, color, sex, age, religion, national origin, disability, citizenship status, and genetic information.	No.	No disclosures.	No sales or sharing.
Commercial Information: Such as records of personal property, products or services purchased, obtained, or considered.	Yes.	Affiliates and subsidiaries Advisors and agents Regulators, government entities, and law enforcement Internet service providers and operating systems & platforms	Advertising networks (only data collected via cookies and other website tracking tools). Analytics providers (only data collected via cookies and other website tracking tools). Social media platforms (only data collected via cookies and other website tracking tools).
Biometric Information: Physiological, biological, or behavioral characteristics, including DNA, used to establish individual identity.	No.	No disclosures.	No sales or sharing.
Usage Data: Internet or other electronic network activity information, including browsing history, clickstream data, search history, and interactions with websites or advertisements.	Yes.	Affiliates and subsidiaries Advisors and agents Regulators, government entities, and law enforcement Internet service providers and operating systems & platforms	Advertising networks (only data collected via cookies and other website tracking tools). Analytics providers (only data collected via cookies and other website tracking tools). Social media platforms (only data collected via cookies and other website tracking tools).
Geolocation Data: Precise geographic location information about an individual or device.	Yes.	Affiliates and subsidiaries Advisors and agents Regulators, government entities, and law enforcement	Analytics providers (only data collected via cookies and other website tracking tools). Advertising networks (only data collected via cookies and other website tracking tools).
Audio, Video and Other Electronic Data: Audio, electronic, visual, or similar information.	Yes.	Affiliates and subsidiaries Advisors and agents Regulators, government entities, and law enforcement Service providers	No sales or sharing.
Professional or Employment-related Information: Employment history, qualifications, licensing, disciplinary record.	No.	No disclosures.	No sales or sharing.
Education Information: Education history or background that is not publicly available personally identifiable information as defined in the federal Family Educational Rights and Privacy Act.	No.	No disclosures.	No sales or sharing.
Sensitive Personal Information: In limited circumstances, we may collect precise geolocation information.	Yes.	Affiliates and subsidiaries Advisors and agents Regulators, government entities, and law enforcement	No sales or sharing.
Profiles and Inferences: Inferences drawn from the information above to create a profile reflecting preferences or characteristics.	No.	No disclosures.	No sales or sharing.